There are no refunds on products and services. In store credit only in account. We cannot take products that have been opened and used. Final sales on any products purchased.
If a product you receive is damaged during shipment or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. customers to retrieve the item. This must be done within 7 days of receiving item, after 7 days there will be no exchanges, refunds and/or credits. You may contact firstname.lastname@example.org for the exchange process.
To begin processing any type exchange, please contact our Customer Service team at email@example.com and provide your name, the order number, and the reason for returning the product.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed, we can issue the in-store credit to your account.
We require a 24 hour cancellation notice for cancelling or rescheduling an appointment. Notices LESS than 24 hours will be charged a $25 reschedule fee.